This site reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
Return Policy on all Pond Supplies products
If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Contact our dedicated customer service at firstname.lastname@example.org and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 25% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at Pond-o-mania.com an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it, please contact us at email@example.com within four hours of placing your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time